Cancellation Policy

If you change your mind about your purchase, please contact us via our support email: [email protected]shack.com. Please provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 5 hours from the purchase time. After that time, the order is locked for processing and can no longer be canceled.

Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.